We offer refunds and/or exchanges, providing a request for return is received within 30 days of your order being delivered. Your item must be in its original packaging and in the same condition that you received it. Please email us at hello@littlepawsplushies.com to discuss your return.
The return shipping costs are your responsibility. As a small business, we can't cover these costs, sorry. There is also no refund on the original shipping fee, only product price.
Any refund or exchange will only be issued once the original item has been shipped back to us.
DUE TO DEFECTIVE OR DAMAGED ITEM
In the unlikely event you receive a defective or damaged item, we offer you the choice of a full refund or a replacement. We will cover all return shipping costs.
Please report any issue within 5 days of receiving your item. We kindly ask that you provide clear evidence of the fault or damage, so we can expedite your request efficiently.
Please refer to our full Refund Policy for more information